+1 (516) 973-0530

NYC Sub-Zero & Viking Appliance Repair

Warranty and Quality Policy

This page defines our quality expectations and workmanship support structure for premium appliance service engagements.

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Sub-Zero and Wolf luxury appliances backed by our comprehensive repair warranty

Workmanship Commitment

Repair quality is measured by post-service stability. If a workmanship-related issue recurs within the active support window, the service call is reviewed through the original diagnostic notes and correction scope. This policy is designed to protect clients from repeat failure caused by incomplete execution.

  • Clear diagnostic documentation before repair path approval.
  • Performance verification at closeout.
  • Review process for workmanship-related recurrence.
  • Transparent communication on next-step correction path.

Scope Clarification

Warranty support applies to completed workmanship within the completed repair scope. It does not automatically include unrelated future failures, new damage, or changes outside the serviced subsystem. Premium appliances can have multiple independent faults, so clear scope boundaries are essential for fair and accurate service policy.

  • Scope tied to diagnosed and approved repair path.
  • Independent failures evaluated as separate service events.
  • Environmental or installation-driven changes reviewed independently.
  • Model-specific conditions documented at time of service.

Quality Review Workflow

Stage Action Client Value
Diagnostic Baseline Record symptom chain and root-cause evidence. Reduces ambiguity around repair responsibility.
Repair Approval Define approved scope and expected outcome. Aligns expectations before work begins.
Post-Repair Verification Validate cycle performance and system stability. Confirms correction quality before closeout.
Recurrence Review Compare follow-up behavior against original scope. Ensures fair and consistent warranty decisions.

Parts Warranty Coverage

All genuine OEM replacement parts installed during your repair are covered by our parts warranty. This coverage applies to manufacturer-supplied components including compressors, control boards, heating elements, motors, pumps, valves, thermostats, sensors, and ignition modules. The parts warranty covers defects in the replacement component itself, such as premature failure under normal operating conditions, manufacturer defects in the new part, and performance degradation that occurs within the coverage period despite correct installation and normal use. Parts warranty duration aligns with the manufacturer's original component warranty where applicable, and in all cases extends for a minimum of 90 days from the date of installation. For sealed-system components such as compressors and evaporators, extended coverage may apply depending on the manufacturer and part category.

Labor Warranty Terms

Our labor warranty covers the workmanship involved in diagnosing and completing your appliance repair. If the same issue recurs within the labor warranty period and is directly related to the work performed, we will return to re-evaluate and correct the issue at no additional labor charge. Labor warranty coverage begins on the date of completed repair and remains active for a minimum of 30 days. The labor warranty specifically covers incorrect installation of a replacement part, improper calibration or adjustment performed during the repair, connection or wiring errors introduced during the service, and any procedural oversight that directly causes the original symptom to return. Our goal is to ensure that every repair we perform delivers lasting results, and our labor warranty reflects that commitment to quality workmanship.

What Is Not Covered by Our Warranty

To maintain fair and transparent warranty policies, the following situations fall outside the scope of our warranty coverage:

  • New or unrelated failures in components that were not part of the original repair scope.
  • Damage caused by power surges, flooding, fire, or other external events after the repair.
  • Issues resulting from unauthorized modifications, tampering, or subsequent service performed by a third party on the repaired component.
  • Normal wear-and-tear degradation of consumable items such as filters, light bulbs, gaskets, and door seals.
  • Problems caused by improper use of the appliance that contradicts the manufacturer's operating instructions.
  • Pre-existing conditions that were documented and communicated to the client at the time of original service.
  • Cosmetic damage including scratches, dents, discoloration, or surface wear unrelated to the functional repair.

If you are unsure whether an issue is covered under your warranty, contact us at +1 (516) 973-0530 and reference your original service record. Our team will review the documented repair scope and provide a clear determination.

Warranty Claim Process

If you believe your appliance issue is covered under our warranty, follow these steps to initiate a claim:

  1. Contact our service team by calling +1 (516) 973-0530 or using our online contact form. Have your original service date and invoice number ready for reference.
  2. Describe the recurring symptom in as much detail as possible, including when it started, how frequently it occurs, and whether any changes have been made to the appliance or its environment since the original repair.
  3. Schedule a warranty evaluation visit. A technician will inspect the appliance, compare the current symptoms against the original diagnostic notes and repair scope, and determine whether the issue falls within warranty coverage.
  4. Receive a warranty determination. If the issue is covered, the corrective repair is completed at no additional charge for the covered labor and parts. If the issue is determined to be outside the original repair scope, you will receive a standard diagnostic assessment and repair quote for the new condition.

Manufacturer Warranty Coordination

For appliances that are still within their original manufacturer warranty period, we can help coordinate the repair process. Many premium brands including Sub-Zero, Wolf, Thermador, Miele, and Viking offer multi-year manufacturer warranties on specific components and sealed systems. Our technicians are experienced in working alongside manufacturer warranty programs and can help determine whether your repair may be partially or fully covered by the original brand warranty. We document all diagnostic findings in a format compatible with manufacturer claim requirements, which can simplify the process if a warranty submission to the brand is appropriate. Contact us to discuss your specific appliance and its warranty status before scheduling service.

Warranty FAQ

How long does the warranty last?

Parts are covered for a minimum of 90 days from installation, with some components carrying longer coverage based on manufacturer terms. Labor is warranted for a minimum of 30 days from the date of completed repair.

Do I need to keep my invoice for warranty claims?

We maintain complete service records in our system, so you do not need to present your invoice. However, having your invoice or service date available speeds up the warranty review process.

What if a different part fails after my repair?

Our warranty covers the specific components and work performed during your original service. If a different, unrelated component fails, it is treated as a new service event with its own diagnostic assessment and quote.

Can I transfer my warranty if I sell my home?

Our warranty is tied to the appliance and the specific repair performed, not to the property owner. If the appliance remains in the same location, the warranty coverage transfers to the new owner for the remaining duration of the coverage period.

Questions About Your Warranty?

If you have any questions about your warranty coverage or need to file a warranty claim, our customer service team is ready to help. Call us at +1 (516) 973-0530 or contact us online.